Tevis Engineering Solutions | Cleveland IT Support

About Tevis Engineering Solutions

Founded by Tyler Tevis, an Air Force Veteran and professional computer engineer with a successful career in research and 7 years of experience in engineering design and IT support, Tevis Engineering Solutions is a versatile technology-forward company dedicated to providing elite technology services. With such extensive experience in prototype design across engineering disciplines, solving complex problems is second nature.

Providing reliable local and remote IT support, engineering and tangential solutions in the Cleveland area, Tevis Engineering Solutions offers scaled-to-fit solutions that don't break the bank. We deliver military-grade precision along with practical, actionable consulting and 3D printing solutions. Truly a one-stop-shop for your technology needs at an affordable rate.

Contact us to see how we can improve antiquated processes, expand your network, deploy those workstations and/or harness the technology that's out there to take your productivity to the next level - or restore it to its former glory!

Services

Setup & Deployment

Desktop, Laptop & Windows 10/11 Deployments
Printer, Scanner & All-in-One Setup
Network & Wi-Fi Optimization
Azure & Microsoft 365 Configuration
Automated Phone Tree Systems
Smart Home Integration & Demo
3D Printer Setup & Demo

Troubleshooting & Repair

Slow PC Optimization & Cleanup
Data Backup & Restore
Hardware/Software Issue Diagnosis
Wi-Fi & Connectivity Problems
Virus/Malware Removal
Email & Spam Resolution
Password Reset Walkthrough

Automation & Efficiency

Custom Scripting & PowerShell Automation
Business Process Workflows
RingCentral Call Trees & Routing
Excel Macros & Data Tools
AI Tool Selection & Deployment
Tedious Task Elimination

IT Consulting

Technology Strategy & Roadmap Planning
Cloud Migration Consulting
Workflow Efficiency Audits
Software & Tool Recommendations
Hardware Specification & Procurement
Small Business Tech Budget Planning

3D Printing Services

Custom 3D Design & Prototyping
Functional Parts & Replacement Components
3D Printer Setup, Calibration & Troubleshooting
Material Selection Guidance
Small Batch Production

Cybersecurity & Home Support

Antivirus, Backups & Spam Protection
Patient Tech Tutoring for Seniors
Video Calling & Streaming Setup
Smart Home Setup & Demo
Ongoing Monthly Support Plans

Data Destruction

Chain-of-custody documentation from intake to completion
Media sanitization aligned to NIST SP 800-88 guidance
Certificate of destruction and audit-ready records
Policy-aligned handling for regulated data environments

Knowledge Transfer

Process documentation for recurring tasks and handoffs
Training guides, onboarding materials, and walkthroughs
Capture of tribal knowledge and decision rationale
Searchable knowledge base and policy reference structure

Website Design

Non-commerce websites (brochure/informational) are lower complexity and typically lower cost
E-commerce stores require higher complexity due to product catalogs, checkout, tax, and shipping workflows
Pricing is based on page count, custom functionality, integrations, and content migration needs
Optional add-ons include SEO setup, analytics, booking/forms, and ongoing maintenance plans

How Support Works

Pricing Options

Simple, transparent pricing built for small businesses that need reliable support without enterprise pricing. Every tier has clear boundaries so you know exactly what is included.

Free 15-minute Zoom initial consultation: great for introductions, goals, and fit. This is different from a paid technical consultation, where deliverables are provided (such as a scope of work or plan of action).

Veteran and senior discounts available: discount amounts vary based on service type, scope, and support level. Contact us for exact pricing details for your situation. To all veterans, thank you for your service and continued support.

Standard Rate

Hourly

$80/hour

1-hour minimum

Best for one-off troubleshooting, quick fixes, and short tasks.

Remote and on-site support available
After-hours work billed at premium rate
No long-term commitment required

After the 1-hour:

Billed in 10 minute increments at $15.00

Best for Busy Weeks or New Equipment

Weekly Service Rate

$550/week

Up to 7 billable hours included/week

Ideal for short-term rollout projects like setting up hardware, mass software deployment, and post-deployment optimization.

Additional hours billed at $100/hour in half-hour increments.
Designed for high-activity implementation weeks
Unused hours do not roll over
Engineering design work is excluded and separately scoped, requiring technical consultation resulting in approved SOW

Max 12 billable hours/week.

Best for Ongoing Support

Monthly Managed Support

$1,560/month

Includes up to 24 billable hours/month

Longer-term support relationship covering maintenance and day-to-day admin operations without overcommitting your budget. Effective rate: $65/hour on billable time.

Support availability up to 6 hours/week
Password resets, device upkeep, admin tasks, procurement coordination, process improvement, automation, and other routine IT tasks
Engineering design work is excluded and separately scoped, requiring technical consultation resulting in approved SOW

Specialized Engineering

Engineering Projects

Milestone priced

Deliverables, not hour commitments

For advanced engineering support including circuit design, board layout, building, and testing with agreed milestones and due dates.

Formal scope of work and acceptance criteria
Structured deliverables at defined project checkpoints
Change requests handled through formal change orders

Best for Planning

Technical Consultation

$50 per billable hour

Deliverable-Backed Consulting

Paid technical consultation includes a scope draft, plan of action, and recommendations. 100% of this fee is credited toward the accepted project.

Different from the free 15-minute intro call; technical rather than high-level
Best for scoping a project before implementation
Written outcomes you can act on

Support Agreement

Support Plan Boundaries

Scope of Regular Services Provided

Hourly, weekly and monthly support plans are for improvement, support and administration of existing IT infrastructure - not intended for engineering work related to design or delivery of any novel equipment or piece of software.

Custom design/build work is moved to engineering project scope
No support-hour conversion into engineering deliverables
Major redesign work requires separate statement of work (SOW) approval

Cleveland area on-site or remote service, transparent scope boundaries, and a free 15-minute Zoom intro call before paid technical consultation.

View Full Pricing Details Here

Service Agreement Highlights

Deposits and Milestones

Projects up to $5,000 use 50% kickoff and 50% delivery billing. Larger projects use milestone billing (40% kickoff, 30% midpoint, 30% delivery).

Payment Terms

Weekly invoices are net 7 days. Monthly support invoices are net 15 days. Project milestone invoices are due on issue.

Late Payments

Friendly reminder at 5 days overdue, 5% late fee after 10 days, and active support pauses on accounts 30+ days past due.

Monthly Hard Cap Rule

Monthly support includes up to 24 billable hours with availability capped at 28 billable hours. Hours 25-28 require written approval and are billed at the standard overage rate of $100/hour.

Scope Change Process

New requirements are handled through a written change order showing added scope, estimated effort, and updated price before work begins.

Support vs Engineering

Support plans cover maintenance/admin operations. Engineering design, custom build/test, and formal deliverables require a separate project SOW.

IT Support & Custom Engineering Solutions